Privacy Policy

Last updated: 1 January 2026

FestiveNightFlow ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information that you voluntarily provide when you:

• Submit an enquiry or booking form on our website
• Contact us via phone, email, or WhatsApp
• Attend one of our events
• Subscribe to our communications

This may include: name, email address, phone number, event details (date, city, guest count, budget), and any additional information you choose to share.

2. How We Use Your Information

• To process and respond to your enquiries
• To plan, coordinate, and deliver your event
• To communicate about your booking and provide updates
• To improve our services and website experience
• To send marketing communications (only with your consent)

3. Cookies & Analytics

Our website uses Google Analytics 4 and Meta Pixel to understand how visitors interact with our site. These tools may collect anonymised data about your browsing behaviour. You can opt out of tracking by adjusting your browser settings or using browser extensions.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (for secure transaction handling)
• Analytics providers (Google, Meta — anonymised data only)
• Service providers directly involved in delivering your event

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is retained for 24 months. Client data is retained for 7 years for accounting and legal purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Contact Us

For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:

Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Lane, Newtown NSW 2042, Australia